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Why You Should Ask About 24/7 On-site Apartment Maintenance in Indianapolis

August 07, 2020
Patio at North Haven

It just hit midnight, and while you’re off to sleep, you begin to hear a light dripping. Looking up, you notice a damp circle on the ceiling that’s starting to get bigger . Panic hits as you frantically look to find a pot or garbage can to catch the drip.

What’s your next move? Is there an emergency phone number for maintenance? How much time will you have to wait until they show up? Should you have to wait until the next morning? Or were you smart enough to live in a place with 24/7 on-site emergency apartment maintenance in Indianapolis?

What Exactly Is An Emergency Maintenance Request?

Master bedroom in Indianapolis apartments.

Luckily, many of your apartment maintenance requests will be simple. You may see that your clogged tub drain demands a a tad bit more finesse than a squirt of Drano. Or perhaps you inadvertently put a gash in the drywall when you went to put up your new TV. These are annoying disruptions that can be fixed Monday morning instead of needing an emergency repair in the middle of the night.

Then there are some repairs that need instant maintenance. Wait on a leaky pipe and all your things in your 1-bedroom apartment could have serious damage. A malfunctioning fire detector can keep you -- and your next door neighbors -- restless all night. Emergency repair may also be called for if your air-conditioning stops working during Indianapolis’s hot summer days to a voicemail box, which then is forwarded to an night manager, who then contacts a contract maintenance service,who then drives over to your place to assess the damage.

The time difference between the two situations can seem outrageous, especially when you’re more preoccupied about your safety . If your apartment has 24-hour emergency repair, then they should arrive at your apartment within the hour or at the very least estimate their time of arrival. That’s much more amiable than worrying for hours hoping a contractor will show up.

A Few Questions You Should Ask On Your Apartment Tour

Exterior view of a Indianapolis apartment building.

While you tour your apartment and explore the luxurious apartment amenities in Indianapolis, be sure to inquire about the emergency maintenance procedures. Specifically, ask these 3 questions:
  • Does your apartment use on-site maintenance or do they use subcontractors?

  • Can you request maintenance by phone or online?

  • Can you explain the emergency maintenance procedure ? How long does it take for someone to respond?

These are responses that you should be aware of before it’s 3:00 AM and you’re watching the rising waters from the upstairs unit’s broken pipe.

Riverview Apartments Only Uses 24/7 On-Site Apartment Maintenance

With Riverview Apartments, we want you to have confidence in your apartment home. We staff on-site maintenance technicians that can answer your emergency needs 24/7/365. Just call us at (317) 751-4053 or click the “book a tour” button today!