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Why You Should Ask About 24/7 On-site Apartment Maintenance in Indianapolis

It just hit midnight, and while you’re off to sleep, you begin to hear a light dripping. Looking up, you notice a wet circle on the ceiling that’s rapidly expanding. Fear hits as you frantically look to find a pot or waste paper basket to catch the water.

{{So, what happens now ? Is there an emergency phone number for maintenance? How much time will you have to wait until they show up? Should you have to wait until the next morning? Or were you smart enough to live in a place with 24/7 on-site emergency apartment maintenance in Indianapolis?

What Exactly Is A Maintenance Emergency?

Master bedroom in Indianapolis apartments.

Luckily, many of your apartment maintenance queries will be minor. You may find that your stopped up tub drain demands a a tad bit more finesse than a squirt of Liquid Plumber. Or maybe you inadvertently put a gash in the drywall trying to put up your new TV. These are irritating inconveniences that can wait until Monday morning instead of needing a rushed house call in the middle of the night.

Then there are those fixes that need instant maintenance. Wait on a water leak and all your things in your 1-bedroom apartment could have serious damage. A malfunctioning fire detector can keep you -- and your next door neighbors -- restless all night. Emergency maintenance might also be called for if your the HVAC goes out during extreme temperatures. Basically, any problem which endangers your living conditions or life warrants a call to your emergency maintenance hotline.

Why Insist On 24/7 On-Site Emergency Apartment Maintenance In Indianapolis?

Exterior view of a Indianapolis apartment community.

Every apartment site in Indianapolis has a system of emergency maintenance, however, the quality and response can be widely different. You can tell how quickly your late night requests will be attended to by what happens when you call in an issue. For some apartment companies, the off-hours hotline goes right to an on-site maintenance tech that will deal with the situation immediately or return a prompt call back after you leave a text to a voicemail box, which then is forwarded to the night manager, who then contacts a contract maintenance service,who then drives over to your apartment to see what’s going on.

The time difference between the differing methods can seem outrageous, especially when you’re more preoccupied about your safety . If your apartment building has 24-hour emergency repair, then a technician should arrive at your apartment in minutes or at least give you an ETA. That’s much better than worrying for hours hoping a contractor will show up.

A Few Questions You Should Ask When You Go On An Apartment Tour

Exterior view of a Indianapolis apartment building.

While you tour your apartment and learn about the luxurious apartment amenities in Indianapolis, be sure to ask about the emergency maintenance procedures. Specifically, ask these three questions:
  • Does your apartment use on-site maintenance workers or do they contract out?

  • Can you submit maintenance requests by phone or online?

  • Can you explain the emergency maintenance plan of action ? How long does it take for someone to respond?

These are responses that you should be aware of before it’s 3:00 AM and you’re watching the rising waters coming from your upstairs neighbor’s broken pipe.

Riverview Apartments Only Uses 24/7 On-Site Apartment Maintenance

With Riverview Apartments, we want you to have confidence in your apartment. We staff on-site maintenance technicians that can fill any emergency needs 24/7/365. Just call us at (317) 751-4053 or hit the “book a tour” button today!


Riverview Apartments
460 N. White River Parkway West Drive
IndianapolisIndiana 46222
Phone: (317) 751-4053
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Office Hours
  • Monday  9:00 - 5:00
  • Tuesday  9:00 - 5:00
  • Wednesday  9:00 - 5:00
  • Thursday  9:00 - 5:00
  • Friday  9:00 - 5:00
  • Saturday  10:00 - 5:00
  • Sunday  CLOSED
Apartments Close to Indianapolis, IN
J.C. Hart is an equal housing opportunity provider.
Riverview Apartments
Riverview Apartments is an apartment community located at 460 North White River Parkway in downtown Indianapolis. Riverview Apartments is owned by Riverview Partners, LLC which is a joint venture between Goodwill of Central and Southern Indiana and Strategic Capital Partners, LLC. The community is managed by the J.C. Hart Company. This partnership is dedicated to providing one-a-kind workforce housing in downtown Indianapolis.
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